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    October 2, 2020
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With COVID-19 shaking the world to its roots this past year, many sectors, industries and companies have had to change their outlook on what the norm is. This is exactly what has happened to the call centre industry as well. Companies are unable to keep their call centre agents in office because of social distancing regulations, so many companies have made have taken the option to move all the agents to a work-from home option.

Fusion has been able to adapt to this change better than other and this has allowed them to gain an edge over others.  With allowing agents the flexibility to work from home companies have been able to become more efficient business operations, improve customer satisfaction and increase ROI.


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